TERMS AND CONDITIONS

OF THE ONLINE STORE kopyto.com

Below you will find the terms and conditions of the online store available at www.kopyto.com.

We encourage you to read this document carefully.

If you have any questions regarding the content of these Terms and Conditions, any doubts about your rights or obligations, or our obligations as a seller, please contact us:

• email: [email protected]

• postal address: Z Kopytem sp. z o. o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała, Poland

1. These Terms and Conditions set out the rules for using the online store available at: www.kopyto.com (hereinafter: the “Online Store”).

2. The entity operating the Online Store is Z Kopytem spółka z ograniczoną odpowiedzialnością with its registered office in Sopot, Poland, ul. Władysława Łokietka 46/1, 81-736 Sopot, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, under KRS number: 0000617134, with share capital of PLN 5,000, NIP (Tax no.): 5851474404, REGON (statistical no.): 364408532, BDO: 000635824, email address: [email protected].

3. These Terms and Conditions are addressed both to Customers who are Consumers and to Customers who are not Consumers, using the Online Store.

4. Acceptance of these Terms and Conditions is voluntary, but is necessary in order to use the Online Store, including to create a Customer Account and to place an Order in the Online Store.

5. Customers may read the Terms and Conditions in the Online Store and record their content by downloading them (e.g. as a PDF file), printing them, or saving them to an external storage device.

6. A Customer may contact the entity operating the Online Store in the following ways:

1. by email: [email protected],

2. by phone: +48 513 205 504,

3. by post: Z Kopytem sp. z o. o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała, Poland.

7. Contact is available in Polish and English.

8. Other entities, including state authorities, EU bodies and entities, and service recipients, may contact the entity operating the Online Store by email: [email protected].

For the purposes of these Terms and Conditions, it is assumed that the following terms and expressions written with a capital letter have the meanings assigned to them below, unless the content of the provisions clearly indicates a different understanding of a given term:

1. Personal Data Controller – Z Kopytem spółka z ograniczoną odpowiedzialnością with its registered office in Sopot, Poland, ul. Władysława Łokietka 46/1, 81-736 Sopot, KRS: 0000617134, NIP: 5851474404, REGON: 364408532.

2. Correspondence Address – Z Kopytem sp. z o. o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała, Poland.

3. Promotional Campaign – special conditions for the sale of Products offered in the Online Store for a specified period, regulated in the relevant regulations (terms and conditions) of the Seller, which the Customer may use on the terms set out therein.

4. Price – the gross amount in Polish zlotys due to the Seller for the performance of the Sales Agreement, inclusive of applicable taxes, excluding delivery costs, unless the provisions of the currently applicable Promotional Campaign provide otherwise.

5. Delivery Price List – a list of available delivery methods and their costs available at https://kopyto.com/delivery.

6. Contact Details – Z Kopytem sp. z o. o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała, Poland, e-mail: [email protected] , phone: +48 513 205 504.

7. Personal Data – any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name and surname, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

8. Product Page – a separate subpage of the Online Store containing information about a given Product, in particular its description, Price, availability and other material terms of the offer.

9. Customer – a full-age natural person with full legal capacity, a legal person, or an organisational unit without legal personality but with legal capacity, making a purchase of a Product from the Seller in accordance with the Sales Agreement.

10. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

11. Customer Account – an Electronic Service enabling the Customer, after registration, to use additional functionalities of the Online Store using an individual Login and password, including saving data, accessing order history, and tracking their fulfilment.

12. Cart – an Electronic Service made available to Customers of the Online Store, enabling the preparation of an Order covering one or more Products. The Cart allows in particular the addition and modification of Products, the application of discount codes in accordance with the rules set out in the terms and conditions of relevant Promotional Campaigns (including, for example, the "Cheaper in a Bundle" Promotion), the display of a summary of Product Prices including any delivery costs, as well as the sending to the Customer of information regarding an unfinished Order or a failed transaction. Products placed in the Cart constitute offers to conclude a Sales Agreement submitted by the Customer, whereby within a single Order it is possible to submit more than one such offer.

13. Login – the Customer's email address provided for the purpose of creating a Customer Account in the Online Store.

14. Newsletter – an Electronic Service consisting of sending the Customer, with their express consent, periodic information from the Seller, in particular about Products, the Online Store and Promotional Campaigns.

15. Product – a movable item that is the subject of the Sales Agreement concluded through the Online Store.

16. Entrepreneur with Consumer Rights – a Customer who is a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for them.

17. Terms and Conditions – this document. The Terms and Conditions set out the rules for concluding Sales Agreements, offering Products by the Seller, and the rights and obligations of the Customer and the Seller, in accordance with Art. 8 of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2024, item 1513, as amended; hereinafter: the “Act on Electronic Services").

18. Seller – Z Kopytem spółka z ograniczoną odpowiedzialnością with its registered office in Sopot, Poland, ul. Władysława Łokietka 46/1, 81-736 Sopot, KRS: 0000617134, NIP: 5851474404, REGON: 364408532, BDO: 000635824.

19. Sales Agreement – a distance sales agreement concluded between the Seller and the Customer, the subject of which is the purchase of a Product for consideration on the terms set out in the Terms and Conditions.

20. Electronic Service – the provision of services by electronic means within the meaning of the Act on Electronic Services, by the Seller to the Customer through the Online Store.

21. Order – a declaration of intent made by the Customer using means of distance communication, expressing the intention to conclude a Sales Agreement, including the specification of the Product or Products to which the Customer's offer relates, and the data necessary for the conclusion and performance of the Sales Agreement. The placement of an Order in respect of each Product constitutes a separate offer to conclude a Sales Agreement.

1. The Online Store should be used in accordance with the rules set out in these Terms and Conditions.

2. Use of the Online Store requires that the end device and ICT system used by the Customer meet the relevant technical requirements. Minimum technical requirements of the User's device enabling full and correct use of the Online Store:

1. a device with internet access;

2. the latest version of a web browser with JavaScript support enabled.

3. The Seller informs that the correct use of the Online Store is possible using current versions of popular web browsers (in particular: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge), with JavaScript and cookie support enabled. The Seller shall not be liable for incorrect functioning of the Online Store resulting from the Customer's use of outdated software, third-party software interfering with the browser's operation, or end device settings inconsistent with the technical recommendations.

4. The Seller makes every effort to ensure that Customers have continuous access to the Online Store. However, the Seller does not guarantee that the use of the Online Store will be free from errors and technical interruptions. The Seller reserves the right to suspend or limit access to the Online Store at any time, without prior notice to Customers.

1. In the Online Store, Customers may use the following Electronic Services (free of charge):

1. Customer Account, if one has been created;

2. placing Orders,

3. concluding Sales Agreements,

4. viewing advertising content tailored to the interests of Customers,

5. Cart;

6. Newsletter (if subscribed to).

2. For Customers who have registered and hold a Customer Account, the Seller provides additional Electronic Services free of charge within the Online Store, including in particular:

1. maintaining an active Customer session after logging in to the Customer Account via a web browser;

2. collecting, storing and providing the Customer, through the Customer Account, with information on the history of Orders placed;

3. enabling the Customer to independently update the data assigned to their Customer Account;

4. sending reminder notifications about Products left in the Customer's Cart (so-called abandoned Cart).

3. A Customer may use the Customer Account if they:

1. complete the registration form, accept the provisions of these Terms and Conditions and the Privacy Policy, or register in the Online Store via Google or Facebook;

2. confirm registration in the Online Store and the creation of the Customer Account by clicking the activation link.

4. The Customer Account is available free of charge for an indefinite period. The Customer may, at any time and without giving a reason, delete their Customer Account (resign from the Customer Account) by sending a relevant request to the Seller, in particular by electronic mail to the Seller's email address: [email protected], or in writing to the Correspondence Address.

5. Creating a Customer Account is not required to place an Order in the Online Store.

6. Use of the Cart commences at the moment the Customer adds the first Product to the Cart.

7. The Cart is provided free of charge, is one-time in nature, and ends upon the placement of an Order through it or upon the earlier abandonment of the Order (Cart abandonment). The Seller may send the Customer a reminder message about the contents of the Cart left by the Customer without completing the order process, provided the Customer has previously accepted the Online Store Terms and Conditions. The Seller is not able to send such a message to a person who has not accepted the provisions of these Terms and Conditions.

1. The Customer is obliged to:

1. provide true, current and necessary data for the proper provision of services and the performance of the Sales Agreement in the course of using the Online Store;

2. promptly update data, including Personal Data, provided to the Seller in connection with the use of the Online Store or the conclusion of a Sales Agreement; the Customer may independently change the data provided during Customer Account registration;

3. use the services and functionalities of the Online Store in accordance with their purpose, applicable law, the provisions of these Terms and Conditions, as well as in accordance with good practices and social coexistence rules, in a manner that does not infringe the rights of third parties or disrupt the functioning of the Online Store;

4. pay the Price and any agreed additional costs in full and on time;

5. collect the ordered Products within the agreed deadline;

6. inspect the shipment, if possible, in the presence of the carrier, and in the event of damage occurring in transit – draw up a damage report and promptly inform the Seller.

2. The Customer is in particular prohibited from:

1. publishing or disseminating through the Online Store content contrary to applicable law, including, for example, content promoting violence, defamatory content, or content infringing personal rights and other rights of third parties;

2. using the Online Store in a manner that disrupts its functioning, in particular through the use of specific software or devices;

3. undertaking IT activities or other actions aimed at gaining access to information not intended for the Customer, including data of other Customers, or interfering with the rules or technical aspects of the functioning of the Online Store or payment systems;

4. making unauthorised changes to content made available by the Seller, in particular regarding the Prices or descriptions of Products presented in the Online Store.

3. Complaints regarding the provision of Electronic Services may be submitted electronically or in writing to the Seller's Correspondence Address.

4. In the content of a complaint, the Customer should, where possible, provide information enabling its efficient handling, in particular: a description of the event giving rise to the complaint together with the date of occurrence of the irregularity, specification of the expected method of handling the complaint, data enabling identification of the Order (including its number), and the contact details of the Customer or the entity on whose behalf the purchase was made. The absence of any of the above elements does not affect the validity of the complaint or the scope of the Seller's liability.

5. The Seller shall handle a complaint without undue delay, no later than within 14 days of receipt, unless mandatory provisions of law provide for a different deadline.

Product Information and Conclusion of the Sales Agreement

1. The basic properties of the Product, including its main features, are indicated each time on the relevant Product page in the Online Store.

2. The Sales Agreement between the Customer and the Seller is concluded after the Customer has previously placed an Order and the Seller has accepted it, on the terms set out in these Terms and Conditions.

3. The Seller enables the placement of an Order through the Online Store by means of the following steps:

1. adding the selected Product or Products to the Cart and proceeding to the Order form;

2. confirmation by the Customer holding a Customer Account of the accuracy of the data necessary for the conclusion and performance of the Sales Agreement, or – in the case of a Customer who does not hold such an account – independent completion of the Order form to the required extent;

3. selection of one of the available delivery methods;

4. selection of the payment method for the Price and the other costs associated with the performance of the Sales Agreement indicated in the Order form;

5. submission of the Order to the Seller, which constitutes the placement of an offer to conclude a Sales Agreement; in the case of a Customer who does not hold an Account and has not previously accepted the Terms and Conditions, their acceptance is required.

4. Up until the Order is confirmed, the Customer may verify and modify the data entered, including the contents of the Cart, by adding or removing Products.

5. Depending on the chosen payment method, the Customer may be redirected to an external payment operator to make payment.

6. After the Order has been placed, the Seller sends an automated confirmation of receipt to the email address provided by the Customer; this confirmation does not yet constitute acceptance of the Customer's offer.

7. After verifying the Order, the Seller, without undue delay, sends the Customer an email in which it:

1. confirms acceptance of the Order in whole or in part for fulfilment – which is equivalent to the conclusion of the Sales Agreement in respect of the specified Products, or

2. informs the Customer of the inability to fulfil the Order in whole or in part, in particular due to lack of effective payment.

8. The Sales Agreement is concluded at the moment the information about the acceptance of the Order or part thereof for fulfilment is delivered to the Customer, solely in respect of the Products covered by that confirmation.

9. Fulfilment of an Order payable upon delivery commences immediately, and fulfilment of an Order payable by bank transfer or through an electronic payment system commences after the Price has been credited to the Seller's account, which should occur within 3 days of placing the Order, unless the Customer was unable to fulfil their obligation through no fault of their own and informed the Seller thereof.

10. In the event of the Customer choosing payment by bank transfer, electronic payment, or credit card, fulfilment of the Order shall commence from the date the Seller's bank account is credited.

11. Dispatch of the Product takes place within the timeframe indicated on the Product Page. In the case of Orders covering more than one Product, dispatch takes place within the longest of the timeframes indicated on the pages of the individual products.

12. In the event of inability to fulfil the Order in whole or in part, the Sales Agreement in respect of the unaccepted Products shall not be concluded, and the Seller shall return any payments received to the Customer without undue delay, no later than within 14 days of learning of the inability to fulfil the Order.

13. The Seller may provide the Customer with additional information regarding the progress of Order fulfilment, in particular by email, SMS message or telephone, using the data provided by the Customer.

14. The total amount due from the Customer for an Order comprises the Price of the Products, delivery costs and any charges for additional services chosen by the Customer. The Seller may set conditions, including a minimum Order value, above which delivery costs are not charged.

15. Information about Product Prices, applicable taxes, delivery costs and any other charges – or, where these cannot be established in advance, information about the obligation to bear them – is presented to the Customer each time before the final confirmation of the Order.

16. Promotional Campaigns in force in the Online Store may not be combined, unless the terms of a particular Promotional Campaign provide otherwise.

17. Each Promotional Campaign is governed by a separate set of terms and conditions. In the event of a conflict between the provisions of these Terms and Conditions and the terms and conditions of a Promotional Campaign, the provisions of the terms and conditions of the particular Promotional Campaign shall take precedence; the provisions of these Terms and Conditions apply to matters not regulated therein.

1. Within the Online Store, the Seller provides Customers with the ability to make payment for an Order using available payment methods, including in particular electronic payments such as, for example, payments using the PAY PAL system and payment cards.

2. The payment methods available to the Customer are indicated each time at the Order placement stage, prior to the conclusion of the Sales Agreement, and their availability may depend on the chosen delivery method or the type of Product.

3. The handling and settlement of electronic payments and card payments is carried out through external payment operators, in accordance with the choice made by the Customer during the Order placement process.

4. In the event that an advance payment has not been credited, the Seller is entitled to take informational steps towards the Customer, in particular to send a transactional email reminder about the unfinished Order or unpaid transaction.

1. Delivery of Products is carried out within Poland and the European Union, with the exception of Cyprus and Malta.

2. Delivery of Products is chargeable, unless the provisions of the Sales Agreement or the terms of a particular offer provide otherwise. The current delivery methods and their corresponding costs are presented to the Customer in the Online Store at the Order placement stage, before final confirmation.

3. The ability to select a particular delivery method may depend on the chosen payment method, the type of Product ordered, or the specifics of the Order. When placing several Orders simultaneously or covering different Products, the available delivery options may be modified.

4. The total Order fulfillment time includes the period of preparing the Product for dispatch by the Seller, which as a rule does not exceed 1 to 4 business days for delivery within Poland and 3 to 10 business days within the European Union.

5. Delivery time consists of:

1. Order fulfilment time (packing the Product and handing it over for dispatch) – usually up to 48 hours,

2. delivery time by the carrier (usually 24 hours within Poland).

6. Orders are processed and delivered on business days.

1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights is entitled to submit a complaint regarding a purchased Product.

2. The basis and scope of the Seller's liability towards the Customer where a sold Product has a physical or legal defect (warranty) are governed by the provisions of the Civil Code Act, in particular Art. 556 et seq. of the Civil Code Act, and the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended; hereinafter: the “Consumer Rights Act”).

3. The Seller is liable for the conformity of the Product with the agreement; in particular, the Seller is obliged to deliver to the Customer a product free from defects and in conformity with the Sales Agreement concluded.

4. A complaint may be submitted by the Consumer in any form.

5. A complaint may be submitted by the Customer, for example:

1. in writing to the Seller's Correspondence Address;

2. electronically by email to: [email protected].

6. The Seller shall not be liable for a lack of conformity of the Product with the agreement to the extent set out in Art. 43b(2) or (3) of the Consumer Rights Act, if the Customer was expressly informed that a specific feature of the Product deviates from the conformity requirements, and no later than at the time of conclusion of the Sales Agreement expressly and separately accepted that feature.

7. In the event of a lack of conformity of the Product with the Sales Agreement, the Consumer may demand:

1. repair of the Product,

2. or replacement of the Product.

8. The Seller may effect replacement when the Consumer demands repair, or the Seller may effect repair when the Consumer demands replacement, if bringing the Product into conformity with the agreement in the manner chosen by the Consumer:

1. is impossible,

2. or would entail excessive costs for the Seller.

9. If both repair and replacement are impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the agreement.

10. The Seller shall carry out the repair or replacement of the Product at its own cost within a reasonable time from the moment the Seller was informed by the Consumer of the non-conformity of the Product with the agreement. The Consumer is obliged to make the Product subject to repair or replacement available to the Seller.

11. The Consumer is also entitled to submit a declaration of a price reduction or withdrawal from the Sales Agreement when:

1. the Seller has refused to bring the Product into conformity with the agreement;

2. the Seller has failed to bring the Product into conformity with the agreement;

3. the non-conformity of the Product with the agreement persists despite the Seller's attempts to bring the Product into conformity;

4. the non-conformity of the Product with the agreement is so significant as to justify a price reduction or withdrawal from the agreement without prior demand for repair or replacement;

5. it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the agreement within a reasonable time or without excessive inconvenience for the Consumer.

12. In the event of the Consumer submitting a declaration of a price reduction, the amounts due as a result of exercising this right shall be returned to the Customer no later than within 14 days of the Seller's receipt of the Customer's declaration of a price reduction. The refund shall be made using the same payment method as that used by the Consumer when paying for the Product, unless the Consumer expressly consents to a different refund method.

13. In the event of the Consumer exercising the right of withdrawal from the agreement in the circumstances referred to in Art. 43e(1) of the Consumer Rights Act, the Consumer shall return the Product to the Seller without delay. All costs associated with returning the Product in the circumstances referred to in the preceding sentence shall be borne by the Seller. The Seller shall effect the refund of the purchase price within 14 days of receipt of the Product or proof of its dispatch.

14. The Seller is liable for a lack of conformity of the Product with the agreement existing at the time of its delivery and disclosed within 2 years of that time.

15. The Consumer is recommended to provide the following information in the description of the complaint:

1. information and circumstances relating to the subject matter of the complaint, in particular the type and date of occurrence of the defect;

2. the requested method of bringing the Product into conformity with the Sales Agreement, or a declaration of a price reduction or withdrawal from the Sales Agreement; and

3. the contact details of the person submitting the complaint (name and surname, correspondence address, telephone number, email address) – this will facilitate and expedite the handling of the complaint by the Seller. The requirements set out in the preceding sentence are recommendations only and do not affect the validity of complaints submitted without the recommended description.

16. A Customer returning a Product under a complaint should pack it appropriately to ensure protection against damage in transit.

17. The Seller shall not be liable for damage caused exclusively as a result of improper packaging of the Product by the Customer during return shipment, provided such damage did not exist at the time of delivery of the Product to the Customer.

18. A complaint does not cover damage caused exclusively by factors attributable to the Customer, in particular as a result of using the Product in a manner inconsistent with its intended purpose or care instructions.

19. The Seller informs that photographs of Products presented in the Online Store may slightly differ from the actual appearance of the Product due to individual screen settings on the Customer's devices.

20. In the event of a complaint being upheld, the Seller shall bear the costs associated with bringing the Product into conformity with the agreement, including transport costs, in accordance with Art. 43d of the Consumer Rights Act.

21. The Seller shall respond to the Customer's complaint without undue delay, no later than within 14 days of its receipt. Otherwise, the complaint shall be deemed to have been accepted by the Seller.

22. Detailed rules regarding the submission and handling of Product complaints are governed by the Returns and Complaints Policy, which forms an integral part of these Terms and Conditions and is available at: https://kopyto.com/returns-and-complaints

1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights has the right to withdraw from a distance contract without giving any reason, within 14 days of taking possession of the Product.

2. To comply with the 14-day deadline, it is sufficient to send the declaration of withdrawal before its expiry.

3. The declaration of withdrawal may be submitted:

1. in writing to the Seller's Correspondence Address: Z Kopytem sp. z o. o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała, Poland, or

2. by email to: [email protected].

4. The Customer may use the withdrawal form, but this is not mandatory.

5. The Customer shall bear the direct costs of returning the Product, unless the Seller has expressly agreed to cover them.

6. The Seller shall reimburse the Customer for all payments made, including delivery costs (with the exception of additional costs arising from the Customer's choice of a more expensive delivery method than the cheapest available standard delivery method), no later than within 14 days of receipt of the declaration of withdrawal.

7. The Seller may withhold the refund until receipt of the Product or proof of its dispatch.

8. The refund shall be made using the same payment method, unless the Customer agrees to a different method.

9. The Customer is liable for any reduction in the value of the Product resulting from using it in a manner beyond what is necessary to determine its nature, characteristics and functioning.

10. The Seller recommends that the Product be returned in a complete condition, with tags, in its original packaging (if possible).

11. Detailed rules regarding the right of withdrawal from the agreement are governed by the Returns and Complaints Policy, which forms an integral part of these Terms and Conditions and is available at: https://kopyto.com/returns-and-complaints

1. A Customer of the Online Store may voluntarily and free of charge submit a review concerning Products purchased in the Online Store. A review may in particular consist of a Product rating, a description of experiences related to its use, and a photograph of the purchased Product.

2. After making purchases in the Online Store, the Seller may send the Customer, electronically to the email address provided, an invitation to submit a review together with an individual link to an online form. The form enables the Customer to answer the Seller's questions regarding the purchase, submit a rating, add their own review description, and attach a photograph of the purchased Product. In the event that no review is submitted following the first invitation, the Seller may send one further invitation.

3. The Seller informs that it only publishes reviews from Customers who have actually made a purchase of the Product in the Online Store. Verification of reviews is carried out by linking the possibility of submitting a review to a previously placed Order, in particular by sending an individual link to the review form following a purchase.

4. Reviews submitted by Customers are published in the Online Store and on the TrustMate.io profile, which serves as a technical tool for collecting and presenting reviews.

5. The Seller publishes both positive and negative reviews, provided they meet the conditions set out in these Terms and Conditions and do not violate applicable law.

6. Reviews may be moderated solely to the extent necessary to verify their compliance with applicable law, social coexistence rules and the provisions of these Terms and Conditions. The Seller does not interfere with the substantive content of a review or its tone, and in particular does not modify a review in order to change its character from negative to positive.

7. The use of the review system for unlawful activities is prohibited, in particular:

1. activities constituting an act of unfair competition,

2. publishing content infringing personal rights, copyrights, industrial property rights or other rights of the Seller or third parties,

3. publishing offensive, vulgar, false or misleading content,

4. publishing content unrelated to the Product actually purchased.

8. A review may be withheld from publication or removed by the Seller exclusively in the event that it:

1. violates applicable law,

2. violates the provisions of these Terms and Conditions,

3. does not relate to the Product actually purchased,

4. was submitted as a result of a fictitious or simulated Sales Agreement.

9. It is prohibited to conclude fictitious or simulated sales agreements for the purpose of submitting reviews. The author of a review may not be the Seller or their employees, collaborators or persons acting on their behalf – regardless of the basis of employment or cooperation.

10. A Customer who has submitted a review may remove it at any time.

The Seller runs a promotion under the name "Cheaper in a Bundle", the detailed rules of which are set out in the Terms and Conditions of the "Cheaper in a Bundle" Promotional Campaign.

1. The content and materials made available within the Online Store are protected by law and have been prepared to enable the use of the Online Store in accordance with its intended purpose.

2. Elements of the Online Store, including in particular the name, domain, page structure, forms, documents, graphic designations, logotypes, trademarks, textual content, visual materials and other content published by the Seller, constitute the property of the Seller and are protected by law. The Customer may use these elements solely to the extent necessary for the proper use of the Online Store and in accordance with the provisions of these Terms and Conditions.

3. The use of the content of the Online Store beyond ordinary use of its functionalities, in particular their recording, copying, modifying or further disseminating, requires the prior consent of the Seller, unless applicable law provides otherwise.

1. The Seller processes the Personal Data of Customers in particular in connection with the fulfilment of Orders, the performance of the Sales Agreement and the provision of other services to Customers.

2. The rules for processing the Personal Data of Customers are set out in the Privacy Policy. We encourage you to read its provisions.

1. The Online Store uses cookies and other similar technologies to ensure the correct functioning of the Online Store website, to improve the quality of the services provided, to conduct statistics, and – subject to consent – for marketing purposes.

2. Cookies are IT data, in particular text files, which are stored on the Customer's end device.

3. Detailed information regarding the cookies used, their storage periods, third parties, and consent management rules can be found in the Cookie Policy available at: https://kopyto.com/cookie-policy

1. A Customer who is a Consumer has the option of using out-of-court methods of resolving complaints and pursuing claims.

2. The use of out-of-court dispute resolution procedures is voluntary. The information contained in this section is for informational purposes only and does not constitute a commitment by the Seller to participate in out-of-court proceedings.

3. The Seller shall issue a statement expressing consent to or refusal of participation in out-of-court consumer dispute resolution proceedings on a durable medium, in the event that the dispute has not been resolved upon completion of the complaint proceedings.

4. The Consumer may in particular:

1. submit a request to a permanent consumer arbitration court with jurisdiction of the Trade Inspection authority to resolve the dispute,

2. use the free assistance of the district (municipal) consumer ombudsman or social organisations dealing with consumer protection.

5. Detailed information regarding the possibility of using out-of-court consumer dispute resolution methods and the entities authorised to conduct such proceedings may be made available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, and Regional Inspectorates of the Trade Inspection.

6. A register of entities authorised to conduct proceedings for out-of-court consumer dispute resolution is maintained by the President of the Office of Competition and Consumer Protection (https://polubowne.uokik.gov.pl/rejestr,5,pl.html).

1. The Seller takes steps to ensure the accessibility of the Online Store and the services provided through it in accordance with the provisions of the Act of 26 April 2024 on ensuring that certain products and services meet accessibility requirements by economic operators (Journal of Laws of 2024, item 731), to the extent that this Act applies to the Seller's activities.

2. The Online Store website is designed with digital accessibility principles in mind, and in particular – to the extent resulting from the technical solutions adopted – ensures:

1. the ability to operate the basic functionalities of the Online Store using a keyboard (in particular, navigation between interactive elements of the page such as menus, forms and buttons);

2. the ability to zoom in on content using standard web browser functions without loss of basic page functionality;

3. the display of content in a manner enabling it to be read by assistive technologies, in accordance with the properties of the technical solutions and web browsers used.

3. In addition to the above, the Online Store provides a tool enabling further customisation of the interface to meet the individual needs of the User, covering in particular:

1. changing the text size,

2. changing contrast and colour saturation, including high contrast mode and greyscale,

3. applying a legible font,

4. adjusting line height and word spacing,

5. text alignment,

6. disabling animations,

7. the ability to hide images,

8. highlighting links and headings,

9. changing the appearance of the cursor,

10. activating the screen reader function,

11. selecting modes adapted to specific user needs (in particular for persons with attention disorders, epilepsy, dyslexia or visual impairment).

4. The tool referred to in section 3 is accessible from within the Online Store interface and may be activated by the User at any time.

5. In the event of problems with the accessibility of the Online Store, the User may submit observations or requests to ensure accessibility to the extent required by law, by contacting the Seller in the manner referred to in §1 section 6 of the Terms and Conditions.

1. These Terms and Conditions are available on the website www.kopyto.com.

2. These Terms and Conditions are in force from 14 May 2026.

3. The Seller reserves the right to amend these Terms and Conditions for legitimate reasons, in particular such as: changes in law, changes in the scope or method of providing electronic services, technical changes in the functioning of the Online Store, changes to the Seller's identifying data, or changes to the Store's offer.

4. The Seller shall notify Customers of any amendment to the Terms and Conditions by publishing the new version on the Online Store website. The amended Terms and Conditions shall enter into force from the date indicated therein, but not earlier than the date of their publication on the Online Store website.

5. Amendments to the Terms and Conditions shall not affect Sales Agreements concluded before the date on which the amendments enter into force – the Terms and Conditions in force at the time of placement of the Order shall apply to such agreements.

6. Matters not regulated herein shall be governed by the generally applicable provisions of law, in particular the provisions of:

1. the Act on Electronic Services,

2. the Consumer Rights Act,

3. the Civil Code.

7. Polish law shall apply to the assessment of the rights and obligations of the parties arising from these Terms and Conditions and to the resolution of disputes related thereto, unless the applicable provisions of generally applicable law establish a different national jurisdiction.

8. In the case of disputes arising between the Seller and a Customer who is a Consumer or an Entrepreneur with Consumer Rights, territorial jurisdiction of the court shall be determined in accordance with the provisions of generally applicable law. In relation to Customers who do not hold the status of a Consumer or an Entrepreneur with Consumer Rights, the competent court shall be the court with jurisdiction over the Seller's registered office, unless mandatory provisions of law provide otherwise.

9. The provisions of the Terms and Conditions may be subject to updates. Information about each amendment to the Terms and Conditions will be made available to Customers through the Online Store website.