Loyalty Programme Terms and Conditions

TERMS AND CONDITIONS OF THE LOYALTY PROGRAMME

OF THE ONLINE STORE kopyto.com

I. General Provisions

1. The loyalty programme (hereinafter: Programme) is operated by Z Kopytem spółka z ograniczoną odpowiedzialnością with its registered office in Sopot, ul. Władysława Łokietka 46/1, 81-736 Sopot, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, under KRS number: 0000617134, with share capital of PLN 5,000, NIP: 5851474404, REGON: 364408532 (hereinafter: Seller).
2. These terms and conditions (hereinafter: Programme Terms and Conditions) set out the rules for organising the Programme, joining it and participating in it.
3. Correspondence address of the Seller: Z Kopytem sp. z o .o., ul. B. Spiechowicza 36, 43-300 Bielsko-Biała.
4. For matters relating to the Programme, Participants may contact the Seller:

5. The Programme constitutes a Promotional Campaign within the meaning of § 12a of the Store Terms and Conditions. Matters not regulated in the Programme Terms and Conditions are governed by the Store Terms and Conditions; in the event of a conflict, the Programme Terms and Conditions shall prevail.
6. Participation in the Programme is voluntary. Joining the Programme is not a condition for placing an Order, concluding a Sales Agreement or using the Online Store. Failure to join the Programme, withdrawal from participation and revocation of Marketing Consent do not affect the Prices of Products, delivery terms, rights arising from a lack of conformity of the Product with the agreement, or the right to withdraw from the Sales Agreement.
7. The Programme Terms and Conditions are made available free of charge before joining the Programme, in a manner enabling them to be accessed, reproduced and stored, in accordance with Art. 8(1)(2) of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2024, item 1513, as amended; hereinafter: the Electronic Services Act).
8. The Programme is operated in respect of Orders placed in the Online Store.

II. Definitions

Terms used in the Programme Terms and Conditions with a capital letter that are not defined below or in Section I have the meanings assigned to them in the Store Terms and Conditions. The following terms have the meanings set out below:

1. Points Campaign – a time-limited or subject-limited increase in the number of Points awarded for Orders or Additional Tasks, announced by the Seller.
2. Points Account – a separate functionality of the Customer Account in which the Participant's Points, Discount Vouchers, Reset Vouchers, Level and Purchase Value are recorded.
3. Discount Voucher – an entitlement of a fixed nominal value obtained by the Participant in exchange for Active Points, conferring a right to a Points Discount of that amount, on the terms set out in Section VII.
4. Reset Voucher – a discount entitlement issued to the Participant upon the Seller's acceptance of a Sweater under the Reset, on the terms set out in Section VIII.
5. Referral Link – an individual link assigned to the Participant's Points Account, enabling identification that a New Customer's Order was placed via that link.
6. Multiplier – a coefficient assigned to the Level, applied when calculating the number of Points awarded for an Order.
7. New Customer – a natural person who, prior to using the Referral Link, did not hold a Customer Account and had not placed an Order in the Online Store.
8. Calculation Basis – the Order value on which Points are calculated, determined in accordance with Section IV sec. 2 and 3.
9. Referral – the conclusion of a Sales Agreement as a result of the first Order placed by a New Customer using the Referral Link.
10. Level – one of three participation levels in the Programme: Level I (WALK), Level II (TROT) or Level III (GALLOP), each carrying corresponding Multipliers and bonuses.
11. Currency Conversion Rate – the fixed rate of PLN 1 = EUR 0.25, applied to convert into zloty the amounts of Orders settled in euro.
12. Point – the Programme's unit of account, entitling the Participant to a Points Discount on the terms set out in the Programme Terms and Conditions.
13. Active Point – a Point that may be used to obtain a Points Discount; Points become Active Points in the cases specified in the Programme Terms and Conditions.
14. Points Discount – a reduction of the Prices of Products covered by an Order or the price of an Additional Service, granted to the Participant in exchange for Active Points, on the terms set out in Sections VII and VIII.
15. Store Terms and Conditions – the terms and conditions of the kopyto.com online store, available at https://kopyto.com/en/policies/terms-of-service.
16. Sweater – a Product belonging to the sweater category in the Online Store.
17. Participant – a natural person holding a Customer Account who has joined the Programme on the terms set out in Section III.
18. Referring Participant – a Participant whose Referral Link has been used by a New Customer.
19. Additional Service – a service provided by the Seller to the Participant in respect of Products purchased in the Online Store, on the terms set out in Section VIII. Additional Services are presented in the Online Store alongside Products; they are not Products within the meaning of the Programme Terms and Conditions.
20. Purchase Value – the sum of the Calculation Bases from the Participant's Orders, determined in accordance with Section V sec. 2, which determines the Level.
21. Additional Task – an act or event other than the placement of an Order by the Participant for which the Participant is entitled to Points, as specified in Section VI sec. 1.
22. Business Order – an Order in the course of which, prior to confirmation, the Customer provided a tax identification number (NIP) and billing details for an invoice to be issued to a business entity.
23. Marketing Consent – the Customer's or Participant's consent to the processing of their personal data for the Seller's direct marketing purposes and to receiving commercial communications from the Seller, including the Newsletter.

III. Joining the Programme and Conditions of Participation

1. Participation in the Programme is available exclusively to natural persons who are at least 18 years of age, have full legal capacity and hold a Customer Account in the Online Store.
2. Joining the Programme requires the simultaneous fulfilment of the following conditions:

3. A Customer joins the Programme by selecting the relevant option in the Customer Account or during the Order placement process, and confirming that the conditions referred to in sec. 2 are met.
4. Marketing Consent is a condition for joining the Programme. Information about the condition referred to in sec. 2 point c is presented to the Customer before joining the Programme, at the point where joining is made possible.
5. Marketing Consent covers exclusively the Seller's direct marketing and the sending by the Seller of commercial communications relating to the Seller, the Products, the Online Store and Promotional Campaigns. Marketing Consent does not cover the transfer of personal data to third parties or profiling for marketing purposes.
6. Marketing Consent is given separately for each communication channel: email, SMS messages and phone calls. Providing Marketing Consent for channels other than email is optional and does not affect participation in the Programme.
7. Marketing Consent may be withdrawn at any time, in a manner that is as easy as giving it, in particular via the Customer Account, by using the link included in each commercial communication, or by sending a message to the address indicated in Section I sec. 4 point a. Withdrawal of Marketing Consent does not affect the lawfulness of processing carried out before its withdrawal.
8. The agreement on participation in the Programme is concluded at the moment of completing the action referred to in sec. 3, and is concluded for an indefinite period.
9. A Participant who is a Consumer has the right to withdraw from the agreement on participation in the Programme within 14 days of its conclusion, without giving any reason, on the terms set out in Art. 27 et seq. of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2026, item 1244, as amended; hereinafter: Consumer Rights Act). The declaration of withdrawal may be submitted in the manner indicated in Section I sec. 4. The Seller shall promptly confirm receipt of the declaration on a durable medium.
10. One Customer Account corresponds to one Points Account. A Participant may hold only one Points Account.
11. Points are assigned to the Participant's Points Account and may not be transferred, moved to another Points Account or encumbered.

IV. Awarding Points for Orders

1. The Participant is awarded Points for each Order in respect of which a Sales Agreement has been concluded, subject to sec. 3-5.
2. The Calculation Basis is the sum of the Prices of Products and gift cards covered by the Order, determined after taking into account all discounts and reductions applied to that Order, including discounts arising from discount codes and Promotional Campaigns, and after deducting the portion of the Points Discount attributable to the Products and the amount paid using a gift card. The Calculation Base of an Order settled in euro is converted into zloty at the Currency Conversion Rate.
3. The Calculation Basis does not include:

4. Points are awarded for an Order that includes the purchase of a gift card. Points are not, however, awarded for the portion of an Order paid using a gift card — this prevents double-awarding of Points for the same amount. Where an Order is only partly paid using a gift card, Points are awarded for the amount paid by other means.
5. Points are not awarded for Business Orders, and the Points Discount does not apply to Business Orders. Whether an Order is a Business Order is determined by whether the Customer provides a tax identification number (NIP) and billing details for an invoice to be issued to a business entity before confirming the Order. Points awarded for an Order that was not a Business Order are not subject to subsequent cancellation on grounds relating to the nature of the purchase.
6. The number of Points awarded for an Order is calculated using the following formula:

P = (PN / PLN 10) × M

where:

• P– the number of Points awarded for the Order, rounded up to the nearest whole Point,
• PN – the Calculation Basis,
• M – the Multiplier assigned to the Participant's Level on the date of conclusion of the Sales Agreement.

Example: A Participant holding Level II (Multiplier 2) places an Order for two Sweaters priced at PLN 449 each, to which a discount code reducing the Price by 10% has been applied. The Calculation Basis is PLN 808.20. The number of Points awarded is (808.20 / 10) × 2 = 161.64, which rounded up gives 162 Points.

Where a Points Campaign applies, the number of Points is determined taking into account the provisions of Section IX sec. 2.

7. Points awarded for an Order become Active Points 30 days after the date of conclusion of the Sales Agreement, provided that no withdrawal from the Sales Agreement or return of the Product has occurred during that period. Where some of the Products covered by an Order are returned, the Points awarded for the remaining portion of the Order are activated. Until activation, Points are displayed in the Points Account as pending.
8. The current number of Points, the number of Active Points, the Level and the Purchase Value are displayed to the Participant in the Points Account.

V. Participation Levels

1. The Programme has three Levels, each carrying the following Multipliers:

2. The Purchase Value is the sum of the Calculation Bases from the Participant's Orders placed since the date of joining the Programme. Only Orders in respect of which Points have become Active Points are taken into account. Business Orders and Orders or portions thereof in respect of which the Participant withdrew from the Sales Agreement or whose complaint was resolved by a Price refund are not included in the Purchase Value.
3. Levels are attained upon reaching the following Purchase Value thresholds:

4. Advancement to a higher Level takes effect at the moment the Purchase Value exceeds the applicable threshold. The Seller shall notify the Participant of the advancement.
5. The Level attained remains with the Participant for the entire duration of participation in the Programme and is not reduced, subject to Section XII sec. 3 point d.
6. The Seller may assign a higher Level to a Participant than that resulting from the Purchase Value, in particular in the context of Points Campaigns.

VI. Additional Tasks, Reviews and Referral Programme

1. The Participant is entitled to Points for the following Additional Tasks:

2. Points for Additional Tasks become Active Points at the moment they are awarded, subject to sec. 4, 5 point d, sec. 6 point f and sec. 7.
3. With regard to Product reviews, the provisions of § 11 of the Store Terms and Conditions apply, with the following additional rules:

4. With regard to following the Seller's profile on a social media platform, Points are awarded once per platform specified by the Seller, upon the Participant clicking the link to the Seller's profile on the relevant platform made available in the Customer Account or at another location indicated by the Seller. The list of platforms and the number of Points awarded for following the Seller's profile on each of them is published by the Seller in the Customer Account. Points are awarded on the basis of the Participant's declaration that they have started following the profile. The Seller may verify whether the Participant is following the profile and withdraw the Points awarded if the Participant did not start following the profile or stopped following it within 30 days of the Points being awarded. If the Participant has already used those Points, the Seller may reduce the current Points balance by that number, but not below zero.
5. The following rules apply to Referrals:

6. The following rules apply to comments published on Instagram:

7. Points for Additional Tasks are not awarded to a Participant who obtained them in breach of the Programme Terms and Conditions. The provisions of Section XII apply to the deduction of such Points.
8. Benefits obtained for Additional Tasks may constitute income of the Participant subject to personal income tax under the rules set out in the Act of 26 July 1991 on personal income tax (consolidated text: Journal of Laws of 2026, item 592, as amended). Where the law imposes on the Seller an obligation to prepare a tax information document, Points for an Additional Task shall be awarded after the Participant provides their PESEL number and residential address. The Seller uses these data exclusively for the purpose of fulfilling that obligation.
9. If the Seller prepares a tax information document concerning benefits received by the Participant, before sending it the Seller shall ask the Participant to indicate whether it should be delivered to the email address linked to the Customer Account or in paper form to the residential address. In the absence of such indication, the document is sent in paper form.

VII. Redeeming Points for a Discount

1. Active Points may be used to obtain a Points Discount in the form of a Discount Voucher, applied when placing an Order in the Online Store, or to reduce the price of an Additional Service on the terms set out in Section VIII.
2. The value of one Point is PLN 0.20. A Discount Voucher is issued in exchange for a number of Active Points corresponding to its value. Where an Order is settled in a currency other than Polish zloty (PLN), the Calculation Basis, the value of the Discount Voucher and the thresholds referred to in sec. 3 are converted at the exchange rate applied in the Online Store on the date the Order is placed.
3. Discount Vouchers are issued in the values indicated below and may be used for an Order in which the total of the Prices of Products is not lower than:

The total of Product Prices is determined before the application of discount codes, excluding delivery costs, prices of Additional Services and the price of gift cards.

The total of Product Prices in an Order settled in euro is converted into zloty at the Currency Conversion Rate.

4. The use of a Discount Voucher constitutes the grant by the Seller of a discount reducing the Prices of Products covered by the Order and does not constitute payment or any part thereof. Points, Discount Vouchers and Reset Vouchers may not be exchanged for cash, do not constitute electronic money or a payment instrument, and do not constitute a monetary claim of the Participant against the Seller.
5. The Participant may use one Discount Voucher per Order.
6. The Points Discount may be combined with discount codes and Promotional Campaigns, unless the terms and conditions of a given Promotional Campaign provide otherwise. The Points Discount is applied after all other discounts and reductions have been applied.
7. The Discount Voucher reduces the amounts due in respect of the individual Products covered by the Order — excluding gift cards and Additional Services — in proportion to their values: each Product is reduced by that proportion of the Discount Voucher's nominal value which its Price bears to the total of the Prices of all Products subject to the reduction. Values are calculated after all other discounts and reductions have been applied.
8. The Discount Voucher is generated in the Points Account. At the moment of generation, the Points exchanged for the Discount Voucher are deducted from the Points Account.
9. A Discount Voucher is valid for 12 months from the date of generation. A Discount Voucher not used within that period expires, and the corresponding number of Points is returned to the Points Account as Active Points.
10. If a Sales Agreement is not concluded, the Discount Voucher used in the Order regains its validity; if its validity period has expired, the corresponding number of Points is returned to the Points Account as Active Points.

VIII. Additional Services for Programme Participants

1. The Additional Services available to a Participant in respect of Products purchased in the Online Store are the Care Package, Repair and Reset, provided on the terms set out in this Section.
2. The scope of each Additional Service, its price, the number of Active Points whose use reduces that price to zero, and the Levels at which the service is provided free of charge are set out in the table below:

The prices of Additional Services set out in the table apply to Orders settled in zloty; for Orders settled in euro, the price corresponds to the amount converted at the Currency Conversion Rate.

3. The free-of-charge Care Package is available to a Participant holding Level III once per calendar year, without limitation on the number of Products covered, exclusively during the period from 1 April to 31 August. An entitlement not used during that period does not carry over to the following year.
4. The use of Active Points to reduce the price of an Additional Service constitutes the grant by the Seller of a discount and does not constitute payment or any part thereof.
5. The Participant delivers the Product covered by the Additional Service order to the Seller at their own expense and at their own arrangement. The cost of returning the Product after the Additional Service has been performed is paid by the Participant at the time of ordering the service; the amount is calculated in accordance with the delivery price list applicable in the Online Store, based on the address provided by the Participant. The Seller indicates the amount of that cost before the Order is placed. The second sentence does not apply to the Reset; in that case the Seller returns the Product once the Participant has paid the cost of shipment, of which the Seller informs the Participant after assessing the Product. The free-of-charge entitlement to an Additional Service based on Level and the reduction of its price using Points do not cover the costs of delivering the Product to the Seller or returning it to the Participant.
6. The Seller assesses the condition of the Product within 14 days of receipt and performs the service within 30 days of receipt of the Product.
7. If the Product does not meet the conditions for performing the ordered Additional Service, the Seller returns it to the Participant and refunds the price of the service or the Points used, as Active Points; the cost of return is covered by the payment referred to in sec. 5 and, in the case of the Reset, by the payment made in accordance with the third sentence of sec. 5. If the Additional Service was provided free of charge, the entitlement to it remains unused.
8. The ordering of an Additional Service constitutes a distance agreement for the provision of services. A Participant who is a Consumer has the right to withdraw from it within 14 days, unless they requested that performance of the service begin before the expiry of that period and the Seller has fully performed the service. The Seller informs the Participant of the loss of the right of withdrawal before performance of the service begins.
9. From the moment of receipt of the Product until its return, the Seller bears liability for its loss and damage.
10. The Reset may be used once per Sweater. The Reset Voucher has a value equal to 40% of the Price of the Sweater subject to the Reset as applicable in the Online Store on the date the Reset Voucher is issued; if that Sweater is no longer available in the offer, the price of a Sweater with similar parameters applies.
11. The Reset Voucher may be used for the purchase of a Sweater whose Price, after taking into account all other discounts and reductions, is not lower than twice the value of the Reset Voucher. The Reset Voucher reduces the Price of that Sweater.
12. A Reset Voucher is valid for 12 months from the date of issue. The Participant may use one Reset Voucher per Order.
13. At the moment the Reset Voucher is issued, the Sweater accepted under the Reset passes into the ownership of the Seller.

IX. Points Campaigns and Bonuses

1. The Seller may organise Points Campaigns consisting in increasing, for a specified period, the number of Points awarded for the purchase of all or selected Products or for the performance of Additional Tasks.
2. Where a Points Campaign covers selected Products, Points for those Products are calculated separately, using as the Calculation Basis the sum of the Prices of those Products determined in accordance with Section IV sec. 2 and 3 and applying the formula from Section IV sec. 6, with additional multiplication by the coefficient announced for the given Points Campaign.
3. The Seller announces the terms and conditions of each Points Campaign, including its duration, the scope of Products or Additional Tasks covered and the value of the coefficient, in the Online Store before it commences.
4. Participants are entitled to the following Level-related bonuses:

5. The birthday bonus is granted to a Participant holding Level III on the first day of the month in which their birthday falls. A condition for granting the birthday bonus is that the Participant has provided their date of birth. The individual discount code may be used once. Providing the date of birth is voluntary, and failure to do so does not affect participation in the Programme or the awarding of Points.

X. Withdrawal from the Sales Agreement, Returns and Product Complaints — Effect on Points

1. The use of Points or a Discount Voucher in an Order does not limit the Participant's rights arising from the law, in particular the right to withdraw from the Sales Agreement and rights arising from a lack of conformity of the Product with the agreement.
2. In the event of withdrawal from the Sales Agreement or a complaint being upheld resulting in a Price refund, the Participant is refunded the amount actually paid for the returned Product, i.e. its Price after taking into account all discounts and reductions, including the portion of the Points Discount attributable to that Product as determined in accordance with Section VII sec. 7.
3. Where a Product is returned and a Discount Voucher was used when purchasing it, the Points used to reduce the Price of that Product are returned to the Points Account as Active Points. The number of Points to be returned is determined separately for each returned Product by dividing the portion of the Points Discount attributable to it, as determined in accordance with Section VII sec. 7, by the value of a Point set out in Section VII sec. 2, rounded up to the nearest whole Point. If only some units of a given Product are returned, the portion of the Points Discount attributable to the returned units is taken into account. Points are returned to the Points Account on the date the Price refund is settled. The Discount Voucher used in the Order does not regain its validity, including where all Products covered by the Order are returned.
4. Points awarded for a returned Product that have become Active Points shall be deducted from the Points Account in the number calculated in accordance with Section IV sec. 6 and Section IX sec. 2 for the portion of the Calculation Basis attributable to that Product, rounded up to the nearest whole Point. Points awarded for a returned Product that have not yet become Active Points are not subject to activation (Section IV sec. 7).

Example: A Participant holding Level II uses a PLN 50 Discount Voucher in an Order covering a Sweater priced at PLN 400 and a hat priced at PLN 200; the portion of the Points Discount attributable to the Sweater is PLN 33.33. The Participant returns the Sweater. The Participant is refunded PLN 366.67, 167 Points are returned to the Points Account, and 74 Points are deducted from the Points Account.

5. Points are deducted only up to the number of Points accumulated in the Points Account on the date the Price refund is settled. The balance of the Points Account may not be negative, and any excess Points to be deducted are not carried forward for settlement in the future. This limitation does not apply to the return of Points referred to in sec. 3.
6. The provisions of sec. 2-5 apply accordingly where a complaint is upheld by means of a Price reduction.

XI. Validity of Points, Withdrawal and Deletion of Customer Account

1. Points expire only in the cases set out in sec. 3, 4 and 5 and in Section XV sec. 7.
2. A Participant may withdraw from participation in the Programme at any time, without giving any reason, by submitting a declaration in the manner indicated in Section I sec. 4. Participation terminates at the moment the declaration is received by the Seller.
3. Where participation ceases as a result of withdrawal or withdrawal from the agreement on participation in the Programme, the Participant retains the right to use accumulated Active Points for a period of 6 months from the date participation ceases. Points that have not yet become Active Points are activated in accordance with Section IV sec. 7 and may be used within the same period. The Seller informs the Participant of the number of accumulated Points and of the deadline referred to in the preceding sentence promptly after participation ceases. After the expiry of that deadline, unused Points expire. Cessation of participation does not affect the validity of generated Discount Vouchers.
4. Deletion of the Customer Account results in cessation of participation in the Programme, deletion of the Points Account and expiry of accumulated Points. Before deleting the Customer Account, the Seller informs the Participant of the number of accumulated Points and of the fact that Points not used before the deletion of the Customer Account expire.
5. Points accumulated in the Points Account, including Points that are not Active Points, expire if for a period of 24 months the Participant has not placed an Order, performed an Additional Task, ordered an Additional Service or generated a Discount Voucher. This period runs from the date of the last of those events and restarts after each subsequent one. For Participants who joined the Programme in accordance with the provisions of Section XVII (Transitional Provisions), the period runs from the date of joining the Programme. At least 30 days before the expiry of that period, the Seller informs the Participant of the number of Points that will expire and of the date of their expiry, by means of a message sent to the email address linked to the Customer Account. The expiry of Points does not result in the cessation of participation in the Programme and does not affect the Participant's Level or Purchase Value.
6. Re-joining the Programme takes place on the terms set out in Section III. Expired Points may not be restored.

XII. Fraud Prevention

1. It is prohibited to use the Programme in a manner contrary to its purpose, the Programme Terms and Conditions, the law or good practices, in particular:

2. If a breach referred to in sec. 1 is identified, the Seller sends the Participant to the email address linked to the Customer Account a notification identifying the breach and its basis, and sets a deadline of no less than 7 days for the Participant to submit their position.
3. After the expiry of the deadline referred to in sec. 2, and after considering the Participant's position, the Seller may, proportionately to the gravity and consequences of the breach:

4. The measures referred to in sec. 3 do not cover Points awarded for Orders in respect of which no breach was found.
5. The Participant may appeal against an applied measure within 14 days of receipt, in the manner indicated in Section I sec. 4. The Seller considers the appeal and notifies the Participant of the outcome within 14 days of its receipt.
6. During the period of suspension referred to in sec. 3 point b and during the consideration of an appeal, the running of the time limits set out in Section XI sec. 3 and 5 is suspended.
7. In the event of a Participant being excluded from the Programme, the provisions of Section XI sec. 3 apply accordingly, with the exclusion of Points obtained as a result of the breach.

XIII. Complaints Relating to the Programme

1. A Participant may submit a complaint relating to the Programme, in particular concerning the awarding of Points, Level, Points Campaigns, the use of the Points Discount and the performance of Additional Services.
2. A complaint may be submitted:

3. It is recommended that the complaint indicate the circumstances relating to it, in particular the Order number, the date of the event and the requested method of resolution. The absence of any of these elements does not affect the validity of the complaint.
4. The Seller handles the complaint and responds within 14 days of its receipt, in accordance with Art. 7a of the Consumer Rights Act. The response is provided on a durable medium.

XIV. Personal Data

1. The controller of Participants' personal data is the Seller. The contact details of the Personal Data Controller are set out in Section I sec. 1, 3 and 4; for matters relating to personal data, Participants may also contact rodo@kopyto.com.
2. Participants' personal data are processed for the following purposes and on the following legal bases:

3. The determination of Level is carried out in an automated manner, on the basis of the Purchase Value. The determination of Level does not produce legal effects on the Participant or affect them in a similarly significant manner and does not constitute automated decision-making within the meaning of Art. 22(1) GDPR. Level does not affect the Prices of Products presented to the Participant.
4. Data relating to the Points Account are stored for the duration of participation in the Programme and, after participation ceases, for the period indicated in Section XI sec. 3 or Section XV sec. 7, and thereafter for the limitation period of claims relating to the Programme and the period required under tax regulations.
5. Participants have the rights set out in Chapter III of the GDPR, including the right to access data, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent (Art. 7(3) GDPR). Detailed information on the processing of personal data, including information on recipients of data and the right to lodge a complaint with the President of the Personal Data Protection Office, is set out in the Privacy Policy available at https://kopyto.com/en/policies/privacy-policy.

XV. Amendment, Suspension and Termination of the Programme

1. The Seller may amend the Programme Terms and Conditions only for the following legitimate reasons:

2. The Seller notifies Participants of a planned amendment to the Programme Terms and Conditions at least 14 days before the date on which it takes effect, by means of a message sent to the email address linked to the Customer Account and a notice in the Online Store.
3. A Participant who does not accept the amendment may withdraw from participation in the Programme before the date on which it takes effect. The provisions of Section XI sec. 3 apply to the consequences of withdrawal.
4. An amendment to the Programme Terms and Conditions does not deprive the Participant of Points awarded or Discount Vouchers and Reset Vouchers issued before the date on which it takes effect, does not change the conditions for using those Vouchers, does not reduce the Level attained before that date, and does not change the terms for settling Orders placed before that date.
5. The Seller may suspend or terminate the Programme for the reasons set out in sec. 1 point a-c, notifying Participants at least 14 days before the date of suspension or termination, in the manner specified in sec. 2.
6. During the period of suspension of the Programme, Points are not awarded and the running of the time limits set out in Section XI sec. 3 and 5 is suspended.
7. Upon termination of the Programme, the Participant retains the right to use accumulated Active Points for a period of 6 months from the date of termination. During that period, the Seller ensures the possibility of using Points on the existing terms. After the expiry of that period, unused Points expire. Termination of the Programme does not affect the validity of issued Discount Vouchers and Reset Vouchers.
8. Suspension or termination of the Programme does not result in the cancellation of Points awarded before the date of suspension or termination, subject to sec. 7.

XVI. Dispute Resolution

1. A Participant who is a Consumer may use out-of-court methods of handling complaints and pursuing claims on the terms set out in § 16 of the Store Terms and Conditions.
2. The use of out-of-court dispute resolution methods is voluntary and requires the agreement of both parties.
3. The register of entities authorised to conduct proceedings for out-of-court consumer dispute resolution is maintained by the President of the Office of Competition and Consumer Protection and is available at https://polubowne.uokik.gov.pl/rejestr,5,pl.html.

XVII. Transitional Provisions

1. A Customer who, before the date on which the Programme Terms and Conditions enter into force, accumulated points in the points programme previously operated by the Seller, shall have those points credited to their Points Account upon joining the Programme, in the number accumulated under the previous programme.
2. Crediting takes place promptly after joining the Programme, no later than 7 days after joining the Programme. Points credited in accordance with sec. 1 are Active Points and are subject to the Programme Terms and Conditions. Orders placed before the date of joining the Programme are not taken into account when calculating the Purchase Value or Level.
3. The transfer of points accumulated under the previous points programme is only possible where the Participant joins the Programme within 6 months of the date on which the Programme Terms and Conditions enter into force.
4. The Seller notifies Customers who accumulated points under the previous points programme of the rules for their crediting and of the deadline referred to in sec. 3, by making this information available in the Customer Account, and — for Customers who have consented to receiving commercial communications by electronic means — by means of a message sent to the email address linked to the Customer Account, within 14 days of the launch of the Programme.

XVIII. Final Provisions

1. The Programme Terms and Conditions are available in the Online Store at: https://kopyto.com/en/pages/loyalty-programme-terms-and-conditions and in the Customer Account.
2. The Programme Terms and Conditions enter into force on 29 October 2026.
3. Previous versions of the Programme Terms and Conditions are made available in the Online Store at permanent addresses, in a manner enabling them to be downloaded and recorded.
4. Matters not regulated in the Programme Terms and Conditions are governed by the Store Terms and Conditions and generally applicable law, in particular the provisions of the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2026, item 795), the Consumer Rights Act, the Electronic Services Act, the Electronic Communications Law and the GDPR.
5. Polish law applies to the Programme.